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Service Request Management 8.1: Administering and Configuring

This course provides BMC Service Request Management (SRM) administrators, Service Catalog Managers, Business Relationship Managers, and developers with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution.

In this course, participants will analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC Service Request Management to support the corresponding business processes.

Good for:


Course Delivery:

Instructor Led | 40.00 hours

Course Modules

  • Entitlements and Packages
    • Entitlements and Packages – Overview
    • Managing Entitlements
    • Managing Entitlements
    • Using Packages
    • On Behalf of Management