Fewer calls to the IT and HR help desk
Self-service empowers employees to get answers to questions and solve problems themselves. It lowers service desk costs by reducing calls to the service desk which reduces staffing requirements and leads to higher service quality.
Modern self-service usually reduces help desk call volume by 33%. Through a virtual agent, employees can easily interact with IT and subject-matter experts via chat.
- Employees can access rich media content to help improve understanding
- Employees collaborate on answers to basic questions
- Employees get in-app notifications when systems are down