MyIT 3.x: Fundamentals for Users (WBT)
In this one-hour course, students will learn how to use the basic features and functionality of BMC MyIT. They will learn how to raise a request for themselves and a service request on behalf of someone else, view notifications, approve/reject a request, and search for knowledge articles. In addition, they will learn how to update the user profile; manage posts and connections, book an appointment, and view the health status of a service.
Major release:
BMC Helix Digital Workplace 3.x
Good for:
Users
Course Delivery:
Self Paced | 1.00 hours
Course Modules
-
Using MyIT
- Introduction to the BMC MyIT App
- How I Will Use MyIT
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Hands-On Simulation (Use Cases)
- Catalog Page: Search and Raise a request
- News Feed Page: (1) Create a Connection and a Post (2) View Notifications
- Support Page: (1) Raise a Service Desk Request (2) Search for a How-To resource (3) Make an appointment
- My Activity, Profile, My Stuff, and Location pages: (1) View Posts, Requests, Approvals, Appointments and Reservations (2) View and Update User Profile (3) Book a location
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Demonstration (Mobile Interface)
- Use the Mobile App to View and Raise a Request
- Use the Mobile App to View and Update the User Profile