Remedy IT Service Management 8.0: What's New for Administrators (WBT)
The BMC Remedy IT Service Management 8.0: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0, using examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency.
All participants are encouraged to take the optional examination included with this course. Those who hold the title of BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 can upgrade to 8.0 accreditation. Those who do not already hold a BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 title are not awarded the 8.0 title for passing the examination included with this course.
Major release:
BMC Helix ITSM 8.x
Good for:
Administrators
Course Delivery:
Self Paced | 1.00 hours
Course Modules
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Documentation and Community Improvements
- Online features make the product documentation and ITSM Community more interactive
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Architectural Improvements
- New Hub and Spoke functionality enables service providers to more easily support multiple operating companies
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Social Media Improvements
- Built-in tools for social collaboration help teams connect when addressing ITSM records
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General Interface Improvements
- New options for accessing and managing ITSM records improve user efficiency
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Asset Management Improvements
- Features for managing licenses and hardware inventory improve usability
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Change Management Improvements
- Streamlined change approval configuration and change approval