Remedy IT Service Management 8.0: What's New For Users (WBT)
The BMC Remedy IT Service Management 8.0: What’s New for Users online course is designed for ITSM users and managers with previous BMC Remedy IT Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0 that are relevant to a user. The course includes 8.0 examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency.
Major release:
BMC Helix ITSM 8.x
Good for:
Users
Course Delivery:
Self Paced | 1.00 hours
Course Modules
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Documentation and Community Improvements
- Online features make the product documentation and ITSM Community more interactive
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Embedded Social Interaction
- Built-in tools for social collaboration help teams connect when addressing ITSM records
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Interface Improvements
- New options for accessing and managing ITSM records improve user efficiency
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Asset and Software License Management Improvements
- Features for managing licenses and hardware inventory improve usability