Remedy IT Service Management 8.1: What’s New for Users (WBT)
The BMC Remedy IT Service Management 8.1: What’s New for Users online course is designed for ITSM users and managers with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1 that are relevant to a user. The course includes 8.1 examples and quizzes to ensure experienced 8.0 users gain the knowledge necessary for 8.1 proficiency.
Major release:
BMC Helix ITSM 8.x
Recommended Prerequisites:
Good for:
Users
Course Delivery:
Self Paced | 1.00 hours
Course Modules
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Course Introduction
- List and introduce the 8.1 features such as usability improvements for consoles and forms, Next-Generation Calendar (NGC), and email-based approval
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Usability Improvements
- Console-based enhancements
- Form-based improvements
- Consistency and cleanup features
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Email Based Approval
- Approve and reject requests via email
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Next-Generation Calendar
- Calendar interface that has been significantly enhanced for a better user experience
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Other BMC Remedy ITSM 8.1 Enhancements
- Excluding tasks when copying tasks
- Removal of auto-assignment of the Change Implementer support group
- Create hyperlinks to other knowledge articles