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BMC Remedyforce: Fundamentals of Service Level Management for Administrators (WBT)
BMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime.
This course introduces Administrators to the various aspects of Service Level Management. Participants will learn about various Service Level Management concepts and configuration in detail.
Major release:
BMC Helix Remedyforce Any
Good for:
Administrators
Course Delivery:
Web Based Training (WBT) | 0.5 hours
Course Modules
Understanding Service Level Management
Configuring Service Level Management
Course Modules
Understanding Service Level Management
Configuring Service Level Management