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BMC Remedyforce: Fundamentals of Service Request Management for Administrators (WBT)
BMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime.
This course introduces Administrators to the various aspects of Service Request Management.
Participants will learn how to configure a Self-Service portal. They will also learn how to manage Service Request Definitions and configure Service Requests, Request Detail Templates, and Approval Processes.
Major release:
BMC Helix Remedyforce Any
Good for:
Administrators
Course Delivery:
Web Based Training (WBT) | 00.30 hours
Course Modules
Lesson 1: Configuring the Self - Service Portal
Lesson 2: Managing Service Request Definitions
Lesson 3: Configuring Request Definitions, Request Detail Templates, and Approval Process
Course Modules
Lesson 1: Configuring the Self - Service Portal
Lesson 2: Managing Service Request Definitions
Lesson 3: Configuring Request Definitions, Request Detail Templates, and Approval Process