Track-It! 11.1: Using
This 2-day instructor-led training provides a hands-on class for Track-It! technicians and administrators focusing on concepts and capabilities found in the Inventory, Help Desk, Purchasing, Training, Library, and Report Modules.
This course is followed by the Track-It! Online Skills Assessment. A passing score of 80% or better is required to become an Accredited BMC Track-It! Technician.
Major release:
Track-It! 11.x
Good for:
Administrators
Course Delivery:
Instructor Led | 16.00 hours
Course Modules
-
Navigate Track-it!
- Understanding the Track-It! Interface
- Launching Track-It!
- Screen Navigation Options
- Exploring the Menu Bar
- Module Overview
- Working with the Home Page
- Customizing the Look and Preferences
- Viewing Multiple Windows
- Working with Grids
- Working with Grid Views
- Obtaining Help Using Track-It!
-
Inventory Module
- Inventory Module Overview
- Understanding Asset Information
- Maintaining Asset Users
- Adding Inventory Information Manually
- Other Inventory Actions
-
Software Licenses Module
- Software Licenses Module Overview
- Viewing Software Title Information
- Viewing Software License Information
- Searching Software Licenses
-
Purchasing Module
- Viewing Purchase Orders
- Working with Purchase Orders
- Receiving Purchase Orders
- Using the Purchasing Module to Populate Inventory Containers
- Creating Blanket Purchase Orders
-
Help Desk Module
- Help Desk Module Overview
- Viewing Work Orders
- Creating Work Orders
- Understanding Workflow Models
- Viewing Work Order Assignments
- Other Work Order Actions
- Completing Work Orders
- Automatic and Manual Notifications
-
Solutions Module
- Using the Solutions Database
- Accessing Solutions via the Solutions Module
- Accessing Solutions via a Work Order
-
Web and Mobile Web
- Understanding Track-It! Web
- Accessing Track-It! Web
- Track-It! Web Interface
- Basic Navigation of Track-It! Web
- Working with System Grid Views
- Track-It! Web Help Desk Module
- Track-It! Web Inventory Module
- Track-It! Web Solutions Module
- Track-It! Web Change Management Module
- Track-It! Web Purchasing Module
- Track-It! Web Library Module
- Track-It! Web Mobile
-
Self Service
- Understanding Track-It Self Service
- Accessing the Web Components