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Get ITSM and product teams into alignment

Evolve ITSM practices to deliver value in an agile era

When product teams feel held back or misunderstood by ITSM teams, they can go rogue with their own methods—and leave both sides worse off. In this report, Gartner® presents a 5- actions to integrate and support product teams and drive more value for the business. Topics include:

  • Key challenges ITSM teams face in working with product teams
  • Developing the right type of relationship based on maturity, priorities, and needs
  • Repositioning ITSM’s value proposition to one of enablement

Gartner, How to Integrate ITSM Teams With Product Teams, Mark Cleary, Daniel Betts, 5 April 2022

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