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ServiceNow vs. BMC

Know the facts
Make the right choice

Evaluating ServiceNow and BMC for service support

Implementing the right service management solution has a measureable impact on the effectiveness of your employees, processes, and systems. ServiceNow and BMC both provide well-known ITSM solutions. Like BMC, ServiceNow offers essential tools for service desk support, asset management, and process automation, and the convenience of a cloud-based solution. However, there is much more to consider in vendor selection.

Download the head-to-head comparison ›

Head-to-Head: BMC vs ServiceNow

Critical Capabilities



Provides capacity management, planning, and optimization for both the virtual and the physical environment
Workload Automation
Application Release Automation
Flexible choice in deployment options:1) SaaS; 2) On premises; 3) Able to go from SaaS to on premises; 4) Able to go from on premises to SaaS
Server/OS Monitoring
Data Center Automation (Server Automation, Network Automation, Patch Management, etc.)
Client Management
Event Correlation & Impact Management
IT Service Support Management
IT Asset Management
IT Service Dependency Mapping
IT Process Automation
May require additional tools and/or integrations/orchestrations

Experience makes a difference

BMC not only offers a broader portfolio than ServiceNow, it brings to bear a depth of experience that’s not easy to match. No one survives, let alone leads, for more than 30 years in this industry without consistently delivering on product quality, customer service, portfolio innovation, technical support, platform investment, and strong executive leadership. Here are a few more facts to consider:

Patents granted or pending Comparison
Number of Patents*
As a Percentage of Total Revenue
As a Percentage of
Total Revenue
Total Customer Base for All Business Units
Total Customer Base for
All Business Units
As of June, 2017
*Patents granted or pending