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BMC Mainframe Services help you achieve your strategic goals, close the skills gap, and control costs. Our IBM® Z® experts provide the skills you need, including remote support, 24x7 incident coverage, security expertise, project management, and fully managed services.

Managed Services

The mainframe skills you need, when you need them.

Keep your mainframe operations on track with additional resources and staffing to support business as usual, special projects, and any other routine or exceptional activities. We deliver:

  • Skills: Expertise including training and on-demand staffing
  • Support: 24x7 incident response and Service Desk to ensure help at the precise moment you need it
  • Project Management: Planning, execution, and reporting for visibility and successful completion
  • Managed and Out-tasking Services: Transfer management tasks to our team to reduce ongoing maintenance and overhead costs
Managed Services
Professional Services

Professional Services

Consulting and advice from the mainframe experts.

Improve your operations, reduce costs, mitigate risk, and successfully navigate essential changes and updates to your mainframe environment.

  • Mainframe optimization: Help your teams to do more with less
  • Capacity reduction: Bring down costs through workload management and improved efficiency
  • Software optimization: Enhance your use of IBM and ISV software and reduce spiraling charges
  • Migrations: Expertise to plan, perform, and manage the most challenging business transformations
  • Strategic staffing: Future-proof your environment with focused training, informed recruitment, and the right succession planning

Access to world-class skills and support experts

Delivering all the resources for any requirement

Unrivaled Experience

Our expertise is recognized across the spectrum of IBM mainframe infrastructure: operating systems, subsystems, storage, hardware, IBM software and ISV tools. Our total focus on IBM Z infrastructure provides:

  • Discovery and analysis to understand and scope your requirements in-depth
  • Named Service Delivery Manager (SDM) as single point of contact, with milestones for delivery and reporting
  • Remote service delivery with strict security controls in place, onsite if necessary, with standby staff in cases of immediate need
  • Testing, service readiness, and piloting before go-live

Benefit from mainframe expertise-as-a-service

Expertise On Tap

We provide all the people and resources you need to deliver end-to-end projects for ongoing management, targeted security, or securing a single domain expert. We are always looking for additional areas for improvement or potential automation to help lower the cost of delivery.

  • Independent consulting leverages our objectivity and experience for any aspect of your operations
  • Capacity cost reduction uses our infrastructure review and tuning services to improve performance while helping to control and reduce costs
  • Migrations with specialized skills in software, hardware and storage migration projects to accelerate and de-risk the process
  • 24x7 incident support and helpdesk provide technical expertise and the coverage you need on demand, with support via multiple channels
  • End-to-end business continuity services include consulting, strategy, procedures, testing, reviews, complete systems recovery, cloud, and backup
  • Expertise-as-a-service extends access to IBM Z skills and resources remotely as well as onsite to address staff shortages and benefit from specialized skill sets

Gain immediate access to mainframe people and skills

Staff Augmentation

With unrivaled experience gained working with leading organizations in finance, retail, utilities, government and services, BMC Mainframe Services can help you address a skills or resource shortfall by deploying our people remotely or onsite. Services include:

  • Staff augmentation and standby interim resources, giving you flexible access to IBM Z experts for as long as you need them to bridge capacity, skills, and resource gaps
  • Access to highly experienced operating system, subsystem, network and hardware experts including z/OS®, RACF®, CICS®, Db2®, IMS, MQ®, z/VM® and Linux®
  • Project delivery from experienced teams that will ensure your projects are delivered on time and on budget

Expertise, methodology, and tools for SCM migration and ongoing success

SCM Migration Services

Migrating from an outdated mainframe Source Code Management (SCM) system can seem daunting. You likely have active development projects in the works that cannot be disrupted and no headcount to spare for large migration projects. BMC solves both problems by providing a proven BMC Compuware ISPW SCM migration service that takes customers through their full migration process, as well as ongoing remote expert assistance with ISPW administration, upgrades, and enhanced support.

  • BMC Compuware ISPW SCM Migration Services: Employing a proven methodology with state of-the-art migration tools, our customized migration practice will economically take you through all the steps of your migration, from project planning, data migration, and integration to testing and knowledge transfer.
  • BMC Compuware ISPW Sentry Services: For customers who want to leverage expert technical administration for a fraction of their current administrative costs, ISPW Sentry Services provide access to our best technical resources for assistance with administration, maintenance, and upgrades as well as enhanced support services.