Mainframe Managed and Professional Services

Our expertise is recognized across the spectrum of IBM mainframe infrastructure: operating systems, subsystems, storage, hardware, IBM software and ISV tools. Our total focus on IBM Z infrastructure provides:

• Discovery and analysis to understand and scope your requirements in-depth
• Named Service Delivery Manager (SDM) as single point of contact, with milestones for delivery and reporting
• Remote service delivery with strict security controls in place, onsite if necessary, with standby staff in cases of immediate need
• Testing, service readiness, and piloting before go-live

We provide all the people and resources you need to deliver end-to-end projects for ongoing management, targeted security, or securing a single domain expert. We are always looking for additional areas for improvement or potential automation to help lower the cost of delivery.

• Independent consulting leverages our objectivity and experience for any aspect of your operations
• Capacity cost reduction uses our infrastructure review and tuning services to improve performance while helping to control and reduce costs
• Migrations with specialized skills in software, hardware and storage migration projects to accelerate and de-risk the process
• 24x7 incident support and helpdesk provide technical expertise and the coverage you need on demand, with support via multiple channels
• End-to-end business continuity services include consulting, strategy, procedures, testing, reviews, complete systems recovery, cloud, and backup
• Expertise-as-a-service extends access to IBM Z skills and resources remotely as well as onsite to address staff shortages and benefit from specialized skill sets

With unrivaled experience gained working with leading organizations in finance, retail, utilities, government and services, BMC Mainframe Services can help you address a skills or resource shortfall by deploying our people remotely or onsite. Services include:

• Staff augmentation and standby interim resources, giving you flexible access to IBM Z experts for as long as you need them to bridge capacity, skills, and resource gaps
• Access to highly experienced operating system, subsystem, network and hardware experts including z/OS^®, RACF^®, CICS^®, Db2^®, IMS^™, MQ^®, z/VM^® and Linux^®
• Project delivery from experienced teams that will ensure your projects are delivered on time and on budget

Migrating from an outdated mainframe Source Code Management (SCM) system can seem daunting. You likely have active development projects in the works that cannot be disrupted and no headcount to spare for large migration projects. BMC solves both problems by providing a proven BMC Compuware ISPW SCM migration service that takes customers through their full migration process, as well as ongoing remote expert assistance with ISPW administration, upgrades, and enhanced support.

• BMC Compuware ISPW SCM Migration Services: Employing a proven methodology with state of-the-art migration tools, our customized migration practice will economically take you through all the steps of your migration, from project planning, data migration, and integration to testing and knowledge transfer.
• BMC Compuware ISPW Sentry Services: For customers who want to leverage expert technical administration for a fraction of their current administrative costs, ISPW Sentry Services provide access to our best technical resources for assistance with administration, maintenance, and upgrades as well as enhanced support services.