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Contact usDelivering a world-class customer support experience is essential, but at BMC that is just the beginning. We have a robust approach that drives improvement in service and solution adoption via a seamless customer experience. Customers can use any of our support solutions at any time.
Our self-help tools grant you instant access to the solutions you need
Tools to help you
Our Base Level support offerings come with your purchase of BMC on-premises, SaaS, and mainframe products. These basic offerings include:
Comprehensive support 24 hours a day, 7 days a week
Support via web or phone for all Severity issues
Bug fixes, patches, and workarounds
New product releases
BMC Premier Support is a modularized service that provides personalized, preventative, and prescriptive services for maximum value with BMC solutions. Whether you need to reduce risk and operational costs with a traditional on-premises solution, improve availability and performance with a hybrid container solution, or increase technology adoption and accelerate ROI with a SaaS solution, Premier Support provides the best support services while delivering greater customer satisfaction.
We offer two levels of Premier Support: Gold and Foundation.
Premier Support Gold is our most comprehensive offering, designed to meet the needs of customers with complex, mature, or large-scale solutions. Premier Support Gold is comprised of all four Premier bundles:
Premier Support Foundation is our entry level offering in Premier Support, perfect for customers with smaller installations that are still growing. The Foundation offering consists of our Foundation bundle and can also be combined with any of the other Premier bundles to build a custom solution to achieve successful business outcomes.
Support Resources: