BMC's customer success methodology combines experience, training, and proven best practices to deliver service excellence.

1700+ customer projects completed annually

800+ professionals to serve you

BMC consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation. We have expert staff to help you address people, process, data, and technology challenges to gain a competitive advantage.
Successful transformation starts with a plan. Our strategic services help customers review their current environment, clarify the desired future state, and then outline the people, process, data, and technology changes necessary to achieve business-critical outcomes.
BMC approaches product implementation by using our customers’ desired objectives as our guide. Our implementation methodology ensures the use cases and capabilities that are most important to your business are correctly deployed, resulting in faster time to value.
BMC’s managed services help simplify IT operations, increase user satisfaction and service quality while reducing operating costs. Our options range from short-term post go-live assistance to long-term application operation and administration of your BMC products. Our managed services allow you to focus on achieving your business objectives and delivering strategic IT projects.
BMC is focused on our customers being successful with their technology investment and seeing measurable results. Achieving the program continuity you need often requires focused assistance at just the right time. Our enhanced support services are designed to give you more tailored assistance through proactive support and personalized service.