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BMC

Enhanced Support Services

Maximize your investment with proactive support

We're dedicated to ensuring your success with our products. BMC Premier Support provides personalized, preventative service for maximum value, helping customers reduce risk and operational costs, while improving availability, and speed problem resolution.

Offerings to enhance your product support

Enhanced Support designed to mitigate risk

maximizeinvestment-premiersupport

Get access to a highly skilled team who focuses on both your business and IT strategies. We offer two configurations of Premier Support services: Premier Support Advanced and Premier Support Managed.

Premier Support Advanced provides value-added services tailored to meet the unique needs of customers and includes:

  • Designated Premier Support team
  • Enhanced service level agreements
  • Expedited access within BMC technical community
  • Proactive guidance and planning
  • Configuration, performance, and change advice

Premier Support Managed is a more basic offering for customers that still need a preventative maintenance solution. It provides your team with a BMC Premier Support Account Manager and offers a subset of the overall Premier services while still focusing on proactively driving successful business outcomes.

Premier Support Overview

Proactive support to help enhance your BMC Helix experience

maximizeinvestment-BMCHelixPremierSuccess

Get access to a highly skilled team who focuses on helping customers maximize the value they receive from BMC Helix. We offer two configurations of BMC Helix Premier Success: Helix Premier Success Enterprise and BMC Helix Premier Success.

Helix Premier Success Enterprise is our most comprehensive offering for BMC SaaS offerings and provides value-added services including:

  • Designated Premier Support team
  • Onboarding, adoption, and enablement assistance to the SaaS solution
  • Subject Matter Expert Sessions
  • Quarterly proactive configuration health scan and strategic reviews
  • Weekly governance calls and monthly custom reports

BMC Helix Premier Success is a more basic offering for BMC SaaS customers that still need a proactive support solution. It provides a BMC Premier Business Relationship Manager and Premier Support Account Manager. This offering is a subset of the overall Helix Premier Success Enterprise services while still focusing on proactively driving successful business outcomes.

BMC Helix Premier Success Overview

Start getting more from your investment in BMC solutions