BMC AMI AMS Day 2 Operations

What you get:

The Consulting Services across the in scope BMC Product will include administrative activities such as:

• Content management
• Product configuration
• Operational reporting

For new BMC AMS customers, the Service includes a period of due diligence to validate the scope and parameters of the Consulting Service. Once agreed, BMC will plan and execute the transition process to operationalize the Consulting Service and make an orderly and systematic handover from existing service providers. During this phase, BMC will use the skills and knowledge of existing BMC project teams (if applicable) and the current Customer team to provide continuity and to complete knowledge transfer to the BMC Consulting Services resources. 

During transition, BMC will establish the governance structures required to oversee the quality and performance of the Consulting Service delivery.

For new and existing BMC AMS customers, BMC will perform the following for inscope BMC AMI DevX Code Pipeline instance

During the due diligence phase, new BMC AMS customers will be responsible for the following:

• Actively engaging and working with BMC AMS Team
• Supplying system documentation detailing the customer’s BMC AMI Infra including but not limited to number of SYSPLEXs, LPAR, Databases etc.
• Providing access to the incumbent resources.
• Supplying time from subject matter experts in existing systems.
• Reviewing and approving the Due Diligence Report, Operational Readiness Review, Application Administration Manual, Transition Report, Monthly Service Report.
• Supplying information regarding relevant third-party contacts.
• Examine third-party software license, maintenance, and support contracts to ensure right-to-use licenses.
• Remediating reported issues if identified

All BMC AMS customers will be responsible for the following during service engagement phase:

• Using the agreed request management process to raise requests directed at the BMC AMS team.  
• Providing the BMC AMS team with required access to data for reports.
• At least 2 weeks of advance notice before any planned key activities on the Production instance like upgrades, patching, etc.

Definitions: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Due Diligence Report 
• Issue Tracker
• Weekly Service Report
• Monthly Service Report

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer must have active BMC Support Account throughout the AMS subscription period 
• Customer to provide BMC Consulting Services Offshore resources with remote access to the in-scope environments, including supported BMC Application hosted servers wherever applicable 
• Provide access to their BMC Support Account to raise support cases 

Additional information: 

• Estimated Duration: 90 Consecutive calendar days
• In-scope Product: BMC AMI DevX Code Pipeline
• Service Type: Technical Assistance
• Availability: Active
• Success Service Code: BMC_APPM_DAY2_IZOT
• Date Last Updated: 08/25/2025

Related Resources: 

Additional BMC Services:
As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• BMC AMI Applications Managed Service Additional Service and Coverage Options
• Access to an BMC AMI Applications Managed Service Specialist
• BMC AMI Application Managed Service Foundation