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BMC Customer Success offers multiple Success Subscriptions to provide the right service at the right time. Our subscriptions address a range of business needs to advance technology adoption at your pace and help you on your journey to becoming an Autonomous Digital Enterprise.
BMC AMI Success Subscriptions
| Core Subscription | Standard Subscription | Gold Subscription | |
|---|---|---|---|
|
Success Management |
Vision Validation Workshop |
Vision Validation Workshop |
Vision Validation Workshop |
|
Advisory |
Up to 5 Days of PS Service Advisory |
Up to 22 days of PS Technical Advisory, including 1 Focused Enablement session. |
Up to 45 days of PS Technical Advisory, including 1 Comprehensive Enablement session. |
|
Education |
1 Education Enterprise Subscription- |
Education Learning Paths |
Custom Education Learning Plan |
|
Support |
24x7 Reactive issue support |
Support Specialist Access |
Support Specialist Access |
|
Success Credits |
18 |
25 |
60 |
Control-M Success Subscriptions
| Core Subscription | Standard Subscription | Gold Subscription | |
|---|---|---|---|
|
Success Management |
Vision Validation Workshop |
Vision Validation Workshop |
Vision Validation Workshop |
|
Advisory |
Up to 5 Days of PS Service Advisory |
Up to 22 days of PS Technical Advisory, including 1 Focused Enablement session. |
Up to 45 days of PS Technical Advisory, including 1 Comprehensive Enablement session. |
|
Education |
1 Education Enterprise Subscription - web-based across the entire BMC Control-M product set |
Education Learning Paths |
Custom Education Learning Plan |
|
Support |
24x7 Reactive issue support |
Support Specialist Access |
Support Specialist Access |
|
Success Credits |
18 |
20 |
50 |
BMC Success Subscription
Designed Around Your Success
BMC Success Subscriptions help you achieve business outcomes faster by combining strategic guidance, expert support, and flexible services tailored to your priorities. With the right expertise at every stage of your journey, you can reduce risk, optimize investments, and realize value with confidence. Each key feature serves a distinct purpose:
Outcome-Focused Success Management
Your priorities are our priorities, and we adjust the type of guidance we provide based on what you need most. From redeeming your Success Credits to creating your Success Plan or guiding you through the achievement of your target business outcomes.
Technical Advisory
Your team are ready to engage a BMC Technical Advisor to accomplish your key technical milestones. From one-time planning workshops to an ongoing relationship with your designated BMC Technical Advisor, who can help assess specific IT-related business challenges and define your customer journey from current to future state.
Service Advisory
Aimed at helping strategically allocate and redeem available service credits. BMC Service Advisor will assist your team to ensure that credits are used in ways that deliver the highest business and technical value to support the ongoing initiatives or challenges
Support
Access to elevated resources supports critical services such as management of critical case escalations, support case governance, or and activity reviews.
Education
Grow your knowledge at your pace and focus with enterprise learning options or leverage Success Credits to access other Education offerings.
Success Credits
Use the Success Credits to access services available in the Success Catalog for achieving your desired outcomes.