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Accelerate outcomes with a proven partner program that empowers you to deliver, expand, enable, and grow at scale with confidence.
Available for partners delivering SaaS or on-premises solutions.
Deliver at scale
Proven delivery frameworks, technical enablement, and product-aligned tools
Expand your reach
Gain visibility, access co-sell opportunities, and grow your influence
Enable with confidence
On-demand training, certifications, and bootcamps tailored to your delivery model
BMC Helix Delivery Partner Eligibility
BMC Helix engages with qualified delivery partners to expand implementation capacity and provide value-driven services across global markets. We consider the following factors when evaluating companies for participation in the BMC Helix Delivery Partner Program:
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Proven experience implementing BMC Helix or similar enterprise SaaS platforms
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Ability to maintain BMC Helix certifications across key solution areas (e.g., ITSM, ITOM, AIOps)
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Regional or language specialization aligned to customer delivery needs
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Capacity to support multiple engagements per year with certified consultants
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Strong project management and customer satisfaction track record
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Willingness to participate in ongoing enablement, delivery reviews, and partner collaboration
Autonomous Delivery Partners
BMC Helix relies on autonomous partners to independently deliver BMC Helix solutions and manage end-to-end customer engagements.
- These partners operate under their own contracts with end customers while maintaining alignment with BMC Helix’s delivery quality standards.
- Autonomous Delivery Partners benefit from certifications, training, toolkits, and strategic planning resources.
- Partners may gain expanded benefits and visibility as they grow within the program.
Professional Services Delivery Partners
Professional Services Delivery Partners support BMC-led projects by contributing skilled resources to BMC Professional Services engagements.
- They follow BMC project scope and quality standards and participate in BMC-led onboarding and alignment.
- Engagements are subcontracted, scoped, and managed by BMC Helix, with partner resources providing specialized expertise as needed.
Delivery Partner Types
Autonomous Delivery Partner
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Professional Services Delivery Partner
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| Who they serve | Directly deliver to BMC Helix customers
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Support BMC Helix-led projects under subcontract
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| Ownership | Manage entire delivery lifecycle
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Contribute specialized resources to defined scopes
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| Enablement access | Full (bootcamps, certifications, toolkits)
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Guided enablement per project
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| Tiering system | Yes—Enrolled, Authorized, Premier, Elite
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No—Project-based assignment
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| Ideal for | Mature partners with internal delivery teams
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Firms with skilled consultants to augment BMC Helix projects
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Expand your services and accelerate your customers’ time to value
BMC Helix Delivery Partners are implementation experts who work alongside BMC and our customers to deliver transformative IT solutions. Through a focus on delivery excellence, enablement, and strategic collaboration, the program ensures world-class outcomes for every customer while driving shared growth and success.
BUILD EXPERTISE: Build expertise in delivering, configuring, and optimizing BMC Helix solutions across ITSM, ITOM, and AIOps.
COLLABORATION & VISIBILITY: Collaborate with BMC teams to expand reach, enter new markets, and deliver impactful projects with agility. Gain visibility through the BMC Partner Locator and participate in strategic planning through quarterly reviews.
DELIVERY BEST PRACTICES: Access proven implementation frameworks, escalation paths, and delivery playbooks for consistent high-quality outcomes.
For Autonomous Delivery Partners: Leverage free technical enablement, bootcamps, and certification programs to strengthen your delivery.
BMC Helix Delivery Partner Program Benefits
BMC Helix Delivery Partners gain access to enablement, engagement, and support resources designed to drive high-quality implementation outcomes and strengthen customer satisfaction. The more partners deliver, the greater the alignment, visibility, and growth opportunities available.
Program Benefits May Include:
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Delivery Partner Resources
BMC Helix Delivery Partners are trusted implementation experts who configure, deploy, and extend BMC Helix solutions for our customers. Delivery partners gain access to enablement resources, support frameworks, and collaboration opportunities based on their delivery model and scope.
Become a BMC Delivery Partner
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