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Standard BMC Agreements for products and professional services. To the extent Agreements are disclosed publicly on this website they are no longer BMC confidential information.

Agreements are in English unless otherwise indicated.


End User License Agreement

Subscription Service Agreements

BMC SaaS Agreements Map

  • BMC SaaS Agreements Map

    BMC’s SaaS contracting is divided into several parts. The order form is the main governing document for SaaS transactions. Attached to or referenced in the order form are (1) BMC’s Cloud Services Master Agreement (“CSMA”), (2) a data processing agreement, (3) additional offering-specific terms, including a service level agreement, and (4) information security requirements for BMC SaaS.

    Order Form

    The order form is the main governing document for SaaS transactions with BMC. It contains the commercial terms for the transaction. All other BMC terms are either attached to the Order or linked to in the Order.

Data Privacy Agreements

Customer Program Feedback and Non-Disclosure Agreement

Development License Agreement

License Compliance

  • License Compliance

    BMC Software is committed to providing innovative technology solutions to better serve our customers' business needs. In furthering this commitment, it is critical that BMC's intellectual property assets be protected, and that its copyrights, trade secrets, trademarks, patents and license agreements be enforced. BMC respects the intellectual property of others and asks our customers, partners, end-users, and third-parties to do the same with BMC products and the intellectual property embodied in them.

    The BMC License Compliance Office provides resources focused on collecting customer product usage information and analyzing that usage to ensure customers remain in compliance with their agreements with BMC Software. The following two programs are administered by this team:

    • Statement of Capacity for customers and products covered by Enterprise Agreements 
    • Usage Reporting (non-Enterprise agreement) for customers that have purchased ITSM/Remedy, ADDM, BladeLogic, or Control-M

    Customers with License Compliance questions are urged to contact the License Compliance Office at this link: Compliance_EthicsOffice@bmc.com

Additional Terms for a Services Order Form or SOW