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BMC FootPrints Service Core 12.x: Administering (ASP)
BMC FootPrints gives IT organizations the control necessary to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk.
This course combines classroom instruction with laboratory exercises to guide students through administering BMC Footprints Service Core. Students will develop skills in product installation, preferences, customizations, reporting, address book management, knowledge base, and self-service.
Major release:
Footprints Service Desk 12.x
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 40 hours
Course Modules
Module 1: FootPrints Service Core Overview
Module 2: Planning for Your Installation
Module 3: Installation
Module 4: System Configuration
Module 5: Administration Basics
Module 6: Fields
Module 7: Forms
Module 8: Address Books
Module 9: Relationships
Module 10: Workspaces
Module 11: Business Rules
Module 12: Configuring Workflow Processes
Module 13: Global Issues
Module 14: Quick Templates
Module 15: Email and User Management
Module 16: Surveys
Module 17: Knowledge Base
Module 18: Service Portfolios
Module 19: Configuring Service Level Targets
Module 20: Configuring Service Categories for Service Catalog
Module 21: Scheduling Tasks
Module 22: Service Analytics
Module 23: Integration
Module 24: User Interface
Course Modules
Module 1: FootPrints Service Core Overview
Module 2: Planning for Your Installation
Module 3: Installation
Module 4: System Configuration
Module 5: Administration Basics
Module 6: Fields
Module 7: Forms
Module 8: Address Books
Module 9: Relationships
Module 10: Workspaces
Module 11: Business Rules
Module 12: Configuring Workflow Processes
Module 13: Global Issues
Module 14: Quick Templates
Module 15: Email and User Management
Module 16: Surveys
Module 17: Knowledge Base
Module 18: Service Portfolios
Module 19: Configuring Service Level Targets
Module 20: Configuring Service Categories for Service Catalog
Module 21: Scheduling Tasks
Module 22: Service Analytics
Module 23: Integration
Module 24: User Interface