The Global Command Center (GCC)
Before State: BMC IT’s Global Command Center was responsible for monitoring and managing all BMC systems, applications, and data centers. The team often faced challenges in efficiently responding to critical alerts and managing a high volume of incidents.
Impact: The GCC encountered challenges in quickly triaging incidents and initiating effective response measures. This led to delays in addressing critical alerts and a prolonged process in resolving incidents, impacting overall system performance and efficiency.
BMC Solution & After State: By utilizing an array of BMC tools, the GCC transformed its incident response process, enabling the team to become more efficient in their role as “First Responders.” These solutions improved the team's ability to quickly triage incidents, understand their impact, and resolve them swiftly.
- Significant reduction in average time to notify and triage critical incidents
- Efficient management of a large volume of tickets
- Rapid response to disruptions