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BMC Helix CMDB 20.x: Fundamentals Administering - Part 2

BMC Helix CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. A rich, centralized representation of services helps you plan, deliver, operate, govern, and assign priorities to business services. The BMC Helix CMDB 20.x: Fundamentals Administering - Part 2 course teaches students about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks. This five-day course is focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. Students will learn how to configure their environment to meet the requirements of CMDB consumers in the business. Additionally, this course covers the routine administration and maintenance of the CMDB.

After having attended this course, you will be able to maximize the out-of-the-box functionality of BMC Helix CMDB.

IMPORTANT: Included in this course is the examination for BMC Certified Associate: Helix CMDB for Administrators 20.x Online Exam. Taking the exam and pursuing accreditation is optional, however all students enrolled in the BMC Helix CMDB 20.x: Fundamentals Administering - Part 2 course is automatically enrolled in the exam. You will have one attempt to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Certified Associate: BMC Helix CMDB for Administrators 20.x.

Major release:

BMC Helix CMDB 20.x

Good for:

Administrators, Configuration Managers

Course Delivery:

Instructor-Led Training (ILT) | 40 hours

Course Modules

  • Accessing and Navigating then CMDB UI
    • BMC CMDB Portal
    • Using Quick Search and Advanced Search features
    • Using a Graph Search Query feature
    • Creating Filters in the new CMDB User Interface
    • Using Query Builder
    • Creating Filters
    • Creating and Modifying CIs
    • Creating and Modifying relationships
  • Asset Management Console
    • Searching in Smart IT Asset Console
    • Creating CIs in Smart IT
    • Searching in the Mid-Tier Asset Console
    • Using the Data from Search Results
    • Managing My Searches
  • Configuration Management and Common Data Model
    • BMC CMDB 20.x Data Flow
    • Common Data Model
    • Review CDM, inheritance, superclass, and subclass
    • Class Manager
    • Migrating the CMDB Common Data Model (CDM) Definitions from Test to Production
    • Creating new classes and attributes
    • Enabling audit for classes and attributes
  • Using CMDB User Interface
    • Permissions for BMC CMDB Data Consumers
    • Accessing the new CMDB User Interface
    • Restricting Access to Data
    • Understand instance-level and datasetlevel permissions
  • Importing Data
    • Explain datasets
    • Dataset Configuration Console
    • Importing BMC Discovery Data
    • Importing Data Using the Atrium Integrator
    • Importing Data Using Atrium Integrator Spoon
    • Importing Data Using the Data Management Console
    • Migrating Configuration Job Definitions from Test to Production
    • Understanding cmdbdriver
  • Normalizing Data
    • Normalization Jobs in the new CMDB UI
    • Normalization Engine features
    • Product Catalog
    • Cleaning up the Product Catalog
    • Populating the Product Catalog
    • Catalog Mapping
    • Exporting and importing normalization settings
    • Troubleshooting Plug-ins
  • Reconciling Data
    • Purpose of reconciliation
    • Identify and merge reconciliation
    • Creating a reconciliation
    • Purge, Copy, Compare, Delete and Execute Reconciliation
    • Performing a manual reconciliation
  • Federating Data
    • Federation concept
    • Federation methods
    • Use of Cross-Launch method
    • Configuring Cross-Launch Method of Federation
    • Use of Retrieve method
    • Configuring Retrieve Method of Federation
  • Archiving CMDB Data
    • Importance of archiving CMDB data
    • CMDB archiving process
    • Archiving properties
    • Criteria for archiving
    • Executing archiving
  • Service Modeling
    • Service model
    • Dynamic Service Modeling
    • Steps to build a query for Dynamic Service Model
    • Impact Relationships
    • Various functions of Atrium Impact Simulator
    • TSOM integration with BMC CMDB