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BMC HelixGPT 23.x: Fundamentals Concepts (WBT)
BMC HelixGPT is a Generative Artificial Intelligence (AI) capability within BMC Helix Service Management and BMC Helix IT Operations Management, helping in quicker problem resolution, better collaboration, and increased productivity.
BMC HelixGPT provides faster data analysis, content generation, process optimization, and conversational question and answers for incident and problem management. The generative AI-powered ServiceOps provides real-time recommendations based on past and current information that help administrators in decision-making.
BMC HelixGPT generates insights for incident analysis in a simplified, natural language, which helps agents find the root cause of the problem. It helps analyze and respond to employee queries and offers helpful interactions, enhancing the overall user experience.
This course combines descriptions of various concepts with multiple demonstrations to guide students through the basic concepts of BMC HelixGPT.
Major release:
BMC Helix ITSM 23.x
Good for:
Developers, Users, Consultant, Administrators
Course Delivery:
Web Based Training (WBT) | 2 hours
Course Modules
Module 1: Introduction to BMC HelixGPT
Module 2: Using BMC HelixGPT
Module 3: Configuring BMC HelixGPT
Module 4: Understanding Models, Skills and Prompts
Module 5: Administering BMC HelixGPT
Course Modules
Module 1: Introduction to BMC HelixGPT
Module 2: Using BMC HelixGPT
Module 3: Configuring BMC HelixGPT
Module 4: Understanding Models, Skills and Prompts
Module 5: Administering BMC HelixGPT