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BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering (ASP)
Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
This course provides students with the information and hands-on lab exercises for configuring and administering Smart IT.
Major release:
BMC Helix ITSM 20.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 16 hours
Course Modules
BMC Helix ITSM Smart IT
Getting Started with Smart IT
Configuring Screens and Provider Settings
Configuration Parameters in Smart IT
Configuring Actions and Adding Custom Fields
BMC Remedy IT Service Management Server
Rebranding BMC Remedy with Smart IT
Troubleshooting and Tuning
Appendix A: Latest Enhancements
Course Modules
BMC Helix ITSM Smart IT
Getting Started with Smart IT
Configuring Screens and Provider Settings
Configuration Parameters in Smart IT
Configuring Actions and Adding Custom Fields
BMC Remedy IT Service Management Server
Rebranding BMC Remedy with Smart IT
Troubleshooting and Tuning
Appendix A: Latest Enhancements