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BMC Helix Remedyforce 21.x: Fundamentals of Incident Management & Problem Management (WBT)
BMC Helix Remedyforce is a cloud-enabled IT Service Management solution that delivers Service Desk, Self-Service, and Inventory Management capabilities. This self-paced course introduces BMC Helix Remedyforce staff users to the features of Incident Management and Problem Management.
This course explains the concepts and procedures of Incident Management and Problem Management. These concepts and procedures will help staff users to create, manage, and work with incidents, tasks, broadcasts, and problem records in BMC Helix Remedyforce.
Major release:
BMC Helix Remedyforce 21.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 2 hours
Course Modules
Using Incident Management
Using Problem Management
Course Modules
Using Incident Management
Using Problem Management