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Online Exam
KCS® (Knowledge-Centered Service) is a best practice methodology that provides a detailed description of how support and service organizations can work more effectively with knowledge to improve the service delivery, become more productive, decrease costs and increase service levels to customers.
The Knowledge-Centered Service (KCS) v6: Fundamentals Certification Exam is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users. It is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
Major release:
Knowledge-Centered Service (KCS) 6.x
Recommended Prerequisites:
Course Delivery:
Web Based Training (WBT) | 1 hours
Steps to Certifications
Step 1. Take the recommended course.
Step 2. Purchase the required exam. Note: Access to the certification exam is valid for 12 weeks.
Step 3. Register for the exam. You will receive a confirmation mail with all exam details within one business day of registration.
Step 4. Take and pass the exam.
Step 5. If you have failed the exam, purchase another exam attempt and start at step 2.
Examination Details
- The exam is a non-proctored online exam.
- There will be around 25 multiple-choice questions.
- Reference materials can be used during the exam.