Accelerator: AIOps Anomaly Detection
This Service provides knowledge transfer of AIOps and machine learning capabilities of BMC Helix Operations Management (BHOM). It includes help with configuring univariate and multi-variate policies that leverage AIOps functionality to monitor the health of systems and applications.
What you get:
BMC will perform the following in one environment:
- Conduct a workshop to transfer knowledge of BMC Helix AIOps and machine learning capabilities
- Assist with configuring up to five policies, which can include monitoring, alarm, and variate policies
Customer will be responsible for:
- Actively participating in knowledge transfer workshop
- Configuring policies
BMC will provide this service with one of the approaches below:
|Delivery Options||Success Credits Required|
Deliverables: The parties understand and agree that BMC will not be responsible for any specified or implied deliverables resulting from these Consulting Services. A report or email may however be communicated to Customer to present the status of the Services (“Status Report”).
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
- BHOM must already be onboarded and configured for user access
- BHOM must already be collecting monitoring metrics
- Estimated Duration: 2 Days
- In-scope Product: BMC Helix Monitor
- Service Type: Advisory & Planning
- Availability: Active
- Success Service Code: MONI_ANOM_002, MONI_ANOM_002_ONSHORE
- Date Last Updated: 10/28/2023
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.