BMC Helix Advisory Service for Communication Service Providers

What you get:

BMC will perform the following:

• Meet with key Customer stakeholders to understand goals, objectives, initiatives and challenges
• Conduct discovery sessions to review operational context, current and desired way-of-working, BSS/OSS landscape, and alignment with industry leading practice and standards
• Prepare Adoption Advisory Executive Presentation
• Review key findings, prioritized recommendations, and execution roadmap aligned to key benefits with Customer

Customer will be responsible for:

• Providing access to the key stakeholders on the agreed start date

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Adoption Advisory Executive Presentation

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Preparatory call between Customer and BMC Helix team to establish engagement   focus and mutually agreed project schedule including up to 16 discovery session   hours across 15 consecutive business days
• Establish the scope of the solution or capability that will be part of the advisory
• Customer to provide current state operating situation model and plans plus strategic objectives and tactical goals
• This Engagement will be delivered in English language.
• This Engagement is not available for delivery in Latin America, Africa, China, or India.

Additional information:

• Estimated Duration: 15 days
• In-scope Products: BMC Helix ITSM, BMC Helix for CSP
• Service Type: Advisory & Planning
• Availability: Active
• Success Service Code: ADVI_CSPS_001
• Date Last Updated: 4/28/2025