BMC Helix Digital Workplace Advanced (DWPA) Enhanced Service

What you get:

BMC will perform the following based on the selected levers:

Basic:

• BMC will configure 5 Basic* Services that can be requested by end users from BMC Digital Workplace.

Intermediate: 

• BMC will configure 5 Intermediate* Services that can be requested by end users from BMC Digital Workplace.

Advanced/Complex: 

• BMC will configure 2 Advanced/Complex* services that can be requested by end users from BMC Digital Workplace.

Bi-directional Service Connector:

• Assist the Customer with configuration of one integration from the following out-of-the box, bi-directional Service Connector* options:
  • Microsoft Active Directory Connector – Create and update users, groups, and computers in Microsoft Active Directory
  • AWS Marketplace Connector – Provision Amazon EC2 Cloud instances
  • AWS Service Catalog Connector – Import services from AWS Service Catalog
  • Azure Connector - Provision Azure services
  • Citrix Xen App Connector – Import virtual apps from the Citrix Xen App server
  • Citrix Xen Desktop Connector – Import virtual desktop from the Citrix Xen desktop server
  • Citrix XenMobile Connector – Provision a list of mobile applications available on the Citrix XenMobile server
  • Flexera Connector – Request licenses by querying Flexera database
  • Microsoft Office 365 Connector – Manage users in Microsoft Office 365

DWP Studio:

• BMC will assist the Customer with their DWP home page or create one custom page which will be accessed by the end user from BMC Digital Workplace.
• The enrichments will be limited to the capabilities provided by BMC Helix Digital Workplace Studio.

Pre-requisites:

• Customer has an implemented BMC Helix ITSM platform.
• Customer has a current license for BMC Helix Digital Workplace Advanced.
• Customer has a current license for BMC Helix Integration Service if using BMC Service Connectors.
• Customer has existing Foundation Data loaded. 
• Customer will be responsible for:
  • Conducting functional testing
  • Providing access to 3^rd party integration servers

Additional information:

• Estimated Duration: 1.5 to 4 weeks
• In-scope Product: BMC Helix Digital Workplace Advanced
• Service Type: Deployment
• Availability: Active
• Success Service Code: 
  • Standard Delivery: 
    • DWPA_ENBA_006_OFFSHORE
    • DWPA_ENIN_006_OFFSHORE
    • DWPA_ENAD_006_OFFSHORE
    • DWPA_SVCO_006_OFFSHORE
    • DWPA_DWST_006_OFFSHORE
  • Country-Specific Staffing: 
    • DWPA_ENBA_006_ONSHORE
    • DWPA_ ENIN_006_ONSHORE
    • DWPA_ENAD_006_ONSHORE
    • DWPA_SVCO_006_ONSHORE
    • DWPA_DWST_006_ONSHORE
• Date Last Updated: 06/17/2024

• The options of Basic, Intermediate & Advanced/Complex provide customers with the choice of creating additional services with varying complexity within their Digital Workplace catalog.

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  From delivery start date, the service must be consumed and completed within 30 days.  Consultant days must be booked in no less than 8-hour increments/full days.