BMC Helix Event Management Starter Service

What you get:

BMC will perform the following in one environment:

• Conduct a workshop of up to two days for requirements gathering.
• Configure up to 20 event management policies from the following policy types: enrichment, notification, blackout, suppression, or correlation.
• Knowledge transfer/walkthrough session (up to two hours). Session recording will be shared.
• Prepare Construction Document.
• Prepare a Solution Design Document.
• Prepare Test Plan.

Customer will be responsible for:

• Providing requirements on event management use cases
• Conducting functional testing
• Providing suitable environment to perform deployment and test

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• System Test Plan Document 

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.

BMC will provide this service with one of the approaches below:

Pre-requisites:

Refer to the list of supported monitoring solutions

• Basic Monitoring configured on BMC Helix Operation Management

Related Resources:

Improve product skill and expertise with:

• BMC Helix Operations Management 22.x: Fundamentals Operating
• BMC Helix Operations Management with AIOps Training
• BMC Helix Operations Management Essential Subscription
• BMC Helix IT Operations Management: Education Enterprise Solution Subscription
• BMC Helix Operations Management: Educations Enterprise Product Subscription

Self-service:

• BMC Helix Operations Management with AIOps Documentation
• TrueSight and Helix Operations Management on BMC Community
• IT Operations Management Blog

Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• BMC Helix Dashboards and Reporting Starter Service
• Quick Configure: Event Management Service
• Quick Configure: Advanced Event Enrichment - BMC Software
• Quick Configure: Automated Incidents Service

Additional information:

• Estimated Duration: 5 weeks
• In-scope Product: BMC Helix Operations Management
• Service Type: Deployment
• Availability: Active
• Success Service Code:
  • EVNT_STRT_003_OFFSHORE
  • EVNT_STRT_003_ONSHORE
• Date Last Updated: 9/30/2024