BMC Helix ITSM Change Management Starter Service

What you get:

BMC will perform the following:

• Conduct workshop to gather and configure BMC Helix ITSM Foundation Data* for change management within a single tenant
• Configure the change management process based on BMC best practices
• Demonstrate standard change management use cases
• Review out-of-the box reports 
• Configure people data roles and routing
• Configure up to three approval mappings and up to three change templates
• Prepare Construction Document
• Prepare Solution Design Document
• All configurations will be done in one non-production environment and migrated to the production environment

Customer will be responsible for:

• Ensuring availability of subject matter experts for workshop with BMC
• Gathering data from relevant subject matter experts for loading and/or configuring change management specific Foundation Data into the system

BMC will provide this service with one of the approaches below:

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document
• Solution Design Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• This Service requires that BMC Helix ITSM Starter Service has been completed

Additional information:

• Estimated Duration: 4 Weeks
• In-scope Product: BMC Helix ITSM
• Service Type: Deployment
• Availability: Active
• Success Service Code:
  • ITSM_CHGM_002_OFFSHORE
  • ITSM_CHGM_002_ONSHORE
• Date Last Updated: 12/27/2023