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BMC Helix Monitoring Starter Service


This Service configures a base operating system (OS) monitoring solution and provides knowledge transfer to Customer for expanding monitoring to databases, cloud and applications within Customer’s infrastructure and business services.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop of up to two days for gathering monitoring requirements
  • Install up to 25 BMC Patrol Agents on servers
  • Configure:
    • Up to five local users, two groups and two roles
    • Up to 10 deployable monitoring packages on BMC Helix Operations Management
    • Up to 10 monitoring policies for OS, log files, and processes
    • Up to 10 alarm policies for threshold management and alert generation
    • Up to five out-of-the-box BMC Helix Dashboards
  • Prepare Construction Document

Customer will be responsible for:

  • Conducting functional testing
  • Providing access and privileges:
    • On servers for BMC Patrol Agent deployment
    • Required for OS monitoring

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Prepare Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Firewall ports are required from monitoring environment
  • Customer to provide a privileged service account for monitoring IT infrastructure
  • Minimum version for BMC Patrol Agent is 20.08

Additional information:

  • Estimated Duration: 5 weeks
  • In-scope Product: BMC Helix Operations Management
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: MONI_STRT_002
  • Date Last Updated: 12/27/2023

Getting started is easy

Service Highlights..