BMC Helix Quick Configure: Additional Monitoring

What you get:

BMC will perform the following in one environment:

• Conduct a workshop to gather requirements
• Prepare Solution Design Document
• Install up to five BMC Helix PATROL Agents on servers
• Configure one deployable monitoring packages on BHOM 
• Configure up to eight monitoring policies for the monitored objects
• Configure up to eight alarm policies for threshold management and alert generation
• Configure one Helix Dashboard with up to five metrics
• Prepare Test Strategy and System Test Plan
• Prepare Construction Document 
• Assist Customer with functional testing

Customer will be responsible for:

• Conducting functional testing
• Providing access and privileges on servers for BMC Helix PATROL Agent deployment
• Providing access and privileges required for the selected monitoring solution

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
  
• Construction Document
• Test Strategy and System Test Plan

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Refer to the list of supported monitoring solutions
• BHOM must already be onboarded and configured for user access
• Firewall ports must be open between monitoring environment and BHOM
• Customer to provide a privileged service account for monitoring IT infrastructure
• Minimum version for BMC Helix PATROL Agent is 20.08

Additional information:

• Estimated Duration: 4 days
• In-scope Products: BMC Helix Monitor
• Service Type: Deployment
• Availability: Active
• Success Service Code: 
  • MONI_MISC_001_OFFSHORE
  • MONI_MISC_001_ONSHORE
• Date Last Updated: 4/28/2025