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Quick Configure: Cloud Monitoring


This Service configures monitoring and alerts for availability and performance of cloud services such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, and Pivotal Cloud Foundry (PCF). It includes knowledge transfer of cloud monitoring best practices.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop to gather requirements
  • Prepare Solution Design Document
  • Install up to five BMC PATROL Agents
  • Configure up to two deployable monitoring packages in BMC Helix Operations Management (BHOM)
  • Configure up to eight monitoring policies for cloud components
  • Configure up to eight alarm policies for threshold management and alert generation
  • Configure one BMC Helix dashboard with up to five metrics
  • Prepare Construction Document
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing

Customer will be responsible for:

  • Conducting functional testing
  • Providing access and privileges on servers for BMC PATROL Agent deployment
  • Providing access and privileges required for cloud monitoring

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • BHOM must already be onboarded and configured for user access
  • Firewall ports must be open between monitoring environment and BHOM
  • Customer to provide a privileged service account for monitoring cloud resources
  • Minimum version for BMC PATROL Agent is 20.08

Additional information:

  • Estimated Duration: 4 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: MONI_CLOU_001
  • Date Last Updated: 10/27/2021

Getting started is easy

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