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BMC

BMC Helix Knowledge Management brings powerful, compelling, and intelligent knowledge services to the enterprise, delivering the right information for the best resolution.

Accurate, consistent knowledge across channels

  • Real-time translation: See knowledge articles in the language you require from 100+ supported languages
  • AI-powered search: Powerful intelligence provides a fast and accurate search experience for customers and knowledge workers that improves over time
  • Predictive insights: Advanced reporting and analytics provide predictive insights based on real-time user data
  • Out-of-the-box library: Hundreds of ready-to-use knowledge articles available for standard applications including Windows, Mac O/S, Outlook, Office 365, and more
  • Omni-channel integration: Seamlessly integrated for faster and more efficient support throughout the entire support flow
  • KCS® v6 Verified: Full support for KCS best-practice methodology, enabling all eight principles, to ensure that knowledge stays current and relevant

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Combine data-driven knowledge with professional experience for the best outcome

Modernize your enterprise services with AI-powered knowledge

Intelligent Knowledge Management

Modern organizations know the key to delivering successful services often depends on having a robust and compelling knowledge management strategy. BMC Helix Knowledge Management delivers powerful search and intelligent results throughout the service experience.

  • Auto-translate knowledge articles into multiple languages at once
  • Make the search experience intuitive for customers and knowledge workers through AI-powered cognitive search with facet navigation and filters, synonyms, auto-complete, text analysis for “did you mean,” and more
  • Use real time data to enable predictive support as well as prevent knowledge gaps and outdated knowledge
  • Enable self-service with web, mobile, and chatbot integration for intelligent, omni-channel service
  • Quickly and easily publish, edit, and import knowledge articles

Deliver compelling customer and agent experiences

Tangible Outcomes

With real-time translations and high-performance search, BMC Helix Knowledge Management enables enterprise organizations to deliver the right information at the right time in the right channel, helping drive quick and accurate resolutions. Customers have realized tangible business outcomes as a result.

  • Increased CSAT: 20-40% improvement
  • Improved service desk efficiencies: up to 50% cost savings
  • Lower MTTR: 50-60% improvement
“The great thing about BMC Helix Knowledge Management by ComAround is that it's easy to learn and easy to use. It's also easy for new employees to start within Electrolux because we have all the information in one place – in BMC Helix Knowledge Management by ComAround.” — Evelina Westerfur, Customer Services, Electrolux

Getting started with BMC Helix Knowledge Management is easy