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BMC Helix for Security Incident Handling

Tackle cyberthreats effectively with a comprehensive solution that aligns with NIST 800-61 and ISO 27001.

As cyberthreats escalate in frequency and sophistication, safeguarding your digital landscape becomes paramount. BMC Helix for Security Incident Handling offers a robust framework to protect organizations against hacking, data breaches, ransomware attacks, and more, enhancing both speed and efficacy of responses.

Addressing the rising complexity of cyberthreats

Without a strong solution to handle security incidents, organizations can be vulnerable and ill-prepared to respond effectively to cyberthreats. A lack of standard processes or formal constructs for security handling can make it difficult to collaborate across all the required teams, leading to prolonged exposure and risk to the organization.

Today's digital threats pose significant challenges:

  • Escalating complexity and frequency.
  • The critical need for rapid, effective incident response.
  • Manual-intensive processes to collate and prioritize incident data.
Addressing the rising complexity of cyberthreats

Streamlining cybersecurity with BMC Helix for Security Incident Handling

Robust incident management

Robust incident management

Tailored responses to cyberthreats based on industry standards, ensuring comprehensive coverage of each incident management phase.

  • Ready-to-use, standardized incident handling processes aligned with NIST 800-61, ISO 27001, and other industry standards.
  • Automatic creation of security incidents from security information and event management (SIEM) solutions, including new integration with Crowdstrike.
  • Process standardization that shortens breach duration and minimizes impact, optimizing the identification, containment, and eradication of threats.

Seamless integration

Seamless integration

Harmonize efforts across security and IT teams with BMC Helix, providing a coordinated approach to cybersecurity incident management.

  • Integration with BMC Helix ITSM to ensure thorough tracking and communication of all activities and collaboration related to security incidents.
  • Efficient, standardized processes that reduce manual work.
  • Fostering of collaboration across teams to integrate IT processes and align with key security operations strategies.

Incident handling optimization

Incident handling optimization

Employ BMC Helix's pre-configured runbooks for standardizing activities and integrating key teams and areas in incident handling.

  • Simplified audit collection and maintenance of all digital evidence associated with incidents, adhering to legal and internal audit processes.
  • Formal tracking of lessons learned with critical information for prevention, corrective actions, and policy control.
  • Standardized activities for frequently occurring security incidents with out-of-the-box runbooks, maintaining a chain of custody and compliance.

We’ll help you run your business as you reinvent it


We know you have a lot to juggle, so we’ll get back to you as soon as possible. The more you can tell us about your unique business needs, the faster we can guide you to the right solution.

Whether you’re in the early stages of product research, evaluating competitive solutions, or just trying to scope your needs to begin a project, we’re ready to help you get the information you need.

BMC has helped many of the world’s largest businesses automate and optimize their IT environments. Let’s put that experience to work for your organization.