Broker BMC Helix ITSM change requests from Azure DevOps work items via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a BMC Helix ITSM change request from a new Azure DevOps work item. It also automates the task of synchronizing ticket updates, comments, and attachments between the tickets.
Broker BMC Helix ITSM change requests from Azure DevOps work items via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a BMC Helix ITSM change request from a new Azure DevOps work item. It also automates the task of synchronizing ticket updates, comments, and attachments between the tickets.
Key Features
- Create a change request in BMC Helix ITSM from a new, or updated (not yet brokered to BMC Helix Multi-Cloud Broker) Azure DevOps work item.
- Synchronize comments and attachments between the two tickets.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 21.02 and later