Create BMC Helix ITSM change requests from Jenkins pipelines via BMC Helix iPaaS, powered by Jitterbit

Integration Template

Version 22.1.05 and later

Updated: Mar-24-2023

Release Notes

An integration template to automatically create a BMC Helix ITSM change request, and an associated task when a Jenkins pipeline is started. The integration synchronizes the status of a pipeline stage with the corresponding task.

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Key Features

  • Create a change request and a task under it when a Jenkins pipeline has started.
  • Create a task under an existing change request that is created from the BMC Helix ITSM and Jira integration.
  • Synchronize the status of a pipeline stage with the corresponding task.

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

Jenkins 2.7 or later

Pipeline plugin 2.5 or later

Blue Ocean plugin 1.0 or later

Jenkins plugins:

HTTP Request plugin version 1.16 or later

Pipeline Utility Steps version 2.15.1 or later

BMC Helix ITSM version 21.3 or later