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BMC

Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Create BMC Helix ITSM incidents from Microsoft SCOM alerts

Automatically create a BMC Helix ITSM incident from a Microsoft System Center Operations Manager (SCOM) alert. Incident IDs and any updates made to the status of the alert are added to the incident. This integration comes with customizable default field mapping.

Requires a BMC Helix iPaaS Jitterbit subscription, PowerShell, and create/update incident rights in BMC Helix ITSM. Leverages standard API authentication in both solutions.

Key Features

  • Create BMC Helix ITSM incidents when Microsoft SCOM alerts are generated
  • Add BMC Helix ITSM incident IDs to Microsoft SCOM alerts
  • Update the status of Microsoft SCOM alerts in corresponding BMC Helix ITSM incidents

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later