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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Create BMC Helix ITSM known errors from Jira issues

Automatically create a BMC Helix ITSM known error from a Jira issue. Users can set a customizable trigger to create known errors, and any subsequent updates or comments added will be automatically updated in the issue and vice versa. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS Jitterbit subscription, create/update issue rights in Jira, and administrator access to BMC Helix ITSM. Leverages standard API authentication in both solutions.

Key Features

  • Create BMC Helix ITSM known errors from Jira issues and vice versa
  • Synchronize updates from issues with known errors and vice versa
  • Create activity notes in known errors from Jira issue comment and vice versa

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later