Broker BMC Helix ITSM incidents with PagerDuty incidents via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a PagerDuty incident from a new BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments, updates, and status between the two tickets.
Broker BMC Helix ITSM incidents with PagerDuty incidents via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a PagerDuty incident from a new BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments, updates, and status between the two tickets.
Key Features
- Create a PagerDuty incident from a new BMC Helix ITSM incident. The BMC Helix ITSM incident number is added to the PagerDuty incident title.
- Create a BMC Helix ITSM incident from a new PagerDuty incident. The BMC Helix ITSM incident number is added to the PagerDuty incident title.
- Update the PagerDuty incident details when the BMC Helix ITSM incident summary and severity (or priority) is changed.
- Update the BMC Helix ITSM incident vendor properties when the PagerDuty incident assignee is changed.
- Synchronize worklog between the two applications.
- Update the status of a PagerDuty incident to Acknowledged or Resolved when a BMC Helix ITSM incident status is changed to In Progress or Resolved.
- Update the status of a BMC Helix ITSM incident to In Progress or Resolved when a PagerDuty incident status is changed to Acknowledged or Resolved.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 22.1.01 and later