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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Post BMC Helix ITSM incident and work notes in Slack

Automatically generate posts in Slack when an incident is created or updated in BMC Helix ITSM. Users can set a customizable trigger for incidents, and a post will be made in the target Slack channel when the incident is created or updated. 

Requires a BMC Helix iPaaS Jitterbit subscription, create/edit incident rights in BMC Helix ITSM, and access to the target Slack channel.

Key Features

  • Create or update Slack posts when incidents are created or updated in BMC Helix ITSM, including work notes with public view access

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later

Slack – 4.11.3