Posting BMC Helix ITSM incident and work note updates in Slack by using MuleSoft Anypoint platform
An integration template to automatically post updates to a Slack channel when a new BMC Helix ITSM incident is created. The integration template automates the task of posting details of worknotes added to the incident.
Posting BMC Helix ITSM incident and work note updates in Slack by using MuleSoft Anypoint platform
An integration template to automatically post updates to a Slack channel when a new BMC Helix ITSM incident is created. The integration template automates the task of posting details of worknotes added to the incident.
Key Features
Create a Slack post when:
- An incident is created and then auto-updated in BMC Helix ITSM
- An incident is updated in BMC Helix ITSM
- An incident work note with view access Public is created or updated in BMC Helix ITSM
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
Slack version 4.3.2 and later
BMC Helix ITSM version 19.11 and later