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BMC Helix ITSM 22.x: Fundamentals Administering Data

BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter.

BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future

This course provides the application administrators with the concepts and hands-on experience to incorporate best practices when administering the data for BMC Helix ITSM applications. Using group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer the data for BMC Helix ITSM applications to support the corresponding business processes.

This course is focused on learning how to manage Foundation data and access control. Students will learn how to load Foundation data in their environment using various tools. Additionally, they will learn to archive the data that helps in the routine administration and maintenance of the ITSM applications.

Note: This course does NOT include instruction on configuring or using Smart IT.

Major release:

BMC Helix ITSM 22.x

Good for:

Administrators, Consultant

Course Delivery:

Instructor-Led Training (ILT) | 16 hours

Course Modules

  • Managing Foundation Data
    • BMC Helix Innovation Suite Architecture
    • Foundation Data Model
    • ITSM Application Overview
    • Smart IT Interfaces
    • Responsibilities of the Administrator
    • Application Administration Console
    • Configuring Foundation Data
    • Companies, Organization, and Locations
    • Support Groups and People
    • Configuring Product, Operational, and Resolution Categorizations
    • Configuring Assignment Rules
  • Managing Data Access
    • Multitenancy
    • Access Control
    • Configuring Support Groups Assignment Availability
    • Configuring Global Support Group
  • Exploring Data Management
    • Data Management Concepts
    • Data Management Tool
    • Data Management Permissions
    • Data Load Components
    • Data Load Spreadsheets
    • Data Management Job Console
    • Troubleshooting Data Load Steps
    • Onboarding Wizard
    • Onboarding Wizard Spreadsheets
    • Data Load Methods
    • Data Wizard Console
    • Data Update Process
    • Data Wizard Troubleshooting
    • People Management Console
    • Create People Templates
  • Archiving ITSM Data
    • Archiving Process
    • Archiving Approach
    • Managing Archive Policies
    • Accessing Archiving Data