BMC Helix ITSM Suite Training
To acquire all required knowledge to be successful with this product, BMC recommends a specific list of training courses per customer and partner role.
You can view the recommended logical order of training for this product by either clicking the graphical Learning Path image below (which may contain several pages) or clicking the desired version of the product below and viewing the recommended courses in table format.
Choose your area of interest below.
-
BMC Helix ITSM v22.x
RecommendedRequired
Course Name Upgrading Users Administrators Developers BMC Helix ITSM - Smart IT 22.x: Fundamentals Using (WBT)
-
BMC Helix ITSM v21.x
RecommendedRequired
-
BMC Helix ITSM v20.x
RecommendedRequired
-
BMC Helix ITSM v19.x
RecommendedRequired
Course Name Upgrading Users Administrators Developers BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering (ASP)
BMC Helix ITSM - Knowledge Management 19.x: Administering Fundamentals
-
Remedy Service Management Suite Courses v9.0/9.1
RecommendedRequired
Course Name Upgrading Users Administrators Developers Remedy AR System 9.0: What's New for Developers (WBT)
BMC Atrium Service Level Management 8.1: Basic (WBT)
Remedy AR System 9.1: Basic Development
Related Certifications
- BMC Certified Associate: Helix Dashboards 21.x Designing for Service Management Online Exam
- BMC Certified Associate: Helix ITSM – Smart IT 20.x Online Exam
- BMC Certified Professional: AR System 20.x for Developers Online Proctored Exam
- BMC Certified Associate: Helix ITSM - Smart Reporting 20.x Designing Online Exam
- BMC Certified Associate: Helix ITSM - Smart Reporting 20.x for Administrators Online Exam
- BMC Certified Associate: Helix ITSM 20.x for Administrators Online Exam
- BMC Certified Professional: Helix ITSM 20.x Online Proctored Exam
- BMC Certified Associate: AR System 20.x for Developers Online Exam
- BMC Certified Associate: AR System 20.x for Administrators Online Exam
- BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Designing Online Exam
- BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Online Exam