BMC Helix ITSM Suite Training
To acquire all required knowledge to be successful with this product, BMC recommends a specific list of training courses per customer and partner role.
You can view the recommended logical order of training for this product by either clicking the graphical Learning Path image below (which may contain several pages) or clicking the desired version of the product below and viewing the recommended courses in table format.
Choose your area of interest below.
-
BMC Helix ITSM/Remedy v20.x
Recommended
Required
-
Helix ITSM v19.x
Recommended
Required
-
Remedy Service Management Suite Overview Courses v9.0/9.1
Recommended
Required
Course Name Upgrading Users Administrators Developers Remedy Asset Management 9.0: Overview (WBT)
-
Remedy Service Management Suite Courses v9.0/9.1
Recommended
Required
-
Remedy Service Management Suite Certifications v9.0/9.1
Recommended
Required
Course Name Upgrading Users Administrators Developers Remedy Service Desk and Change Management 9.x Certification
-
Remedy Service Management Suite v8.0/8.1
Recommended
Required
Course Name Upgrading Users Administrators Developers MyIT Service Broker 3.x: Administering (WBT)
BMC Atrium Service Level Management 8.1: Basic (WBT)