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BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using (WBT)
BMC Helix ITSM - Knowledge Management 19.02 provides advanced knowledge management for extending the effectiveness and value of BMC Helix ITSM applications, primarily BMC Incident Management and BMC Problem Management.
The BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using BMC Helix ITSM - Knowledge Management v19.02.
Major release:
BMC Helix Knowledge Management 19.x
Good for:
Administrators, Users
Course Delivery:
Web Based Training (WBT) | 2 hours
Course Modules
Module 1: Knowledge Management – Overview
Module 2: Describing Knowledge Articles
Module 3: Navigating BMC Knowledge Management
Module 4: Creating and Searching for Knowledge Articles
Module 5: Working with Knowledge Articles
Course Modules
Module 1: Knowledge Management – Overview
Module 2: Describing Knowledge Articles
Module 3: Navigating BMC Knowledge Management
Module 4: Creating and Searching for Knowledge Articles
Module 5: Working with Knowledge Articles