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Quick Configure: OS/VM Monitoring


This Service configures monitoring and alerts for a base operating system (OS) and/or virtualization systems such as Red Hat® Enterprise Virtualization*, VMware vSphere, Oracle® Virtual Machine Manager* and Microsoft System Center Virtual Machine Manager. It includes knowledge transfer around best practices for OS monitoring.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop for gathering requirements
  • Prepare Solution Design Document
  • Install up to five BMC Patrol Agents 
  • Configure up to two deployable monitoring packages on BMC Helix Operations Management (BHOM)
  • Configure up to five monitoring policies for OS, log files, and processes
  • Configure up to five alarm policies for threshold management and alert generation
  • Configure one dashboard with up to five monitoring metrics
  • Prepare Construction Document 
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing

Customer will be responsible for:

  • Conducting functional testing
  • Ensuring availability of subject matter experts for workshop with BMC

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • BHOM must already be onboarded and configured for user access
  • Firewall ports must be open between monitoring environment and BHOM
  • Customer to provide access and privileges to:
    • A service account for monitoring IT infrastructure
    • Servers for BMC Patrol Agent deployment
  • Minimum version for BMC Patrol Agent is 20.08

Additional information:

  • Estimated Duration: 3 days
  • In-scope Products: BMC Helix Operations Management, BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Inactive
  • Success Service Code: MONI_OSVM_001
  • Date Last Updated: 9/11/2021

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