BMC Helix Business Workflows 19.x: Fundamentals Using (WBT)
This course introduces the learners to the key features and functionality of the BMC Helix Business Workflows application. This course describes cloud-native case management applications for all lines of business. It also provides services to employees in a scalable, managed, and automated way. It is a platform where automated workflows are created without writing the actual code. It aims for fast and efficient management of cases by providing modern and simple ways to create, resolve, and monitor cases.
This course is applicable primarily to Business Workflow Consumers & Collaborators, Personal Content Writers, Public Content Writers, and Dashboard Consumers.
Major release:
BMC Helix Business Workflows 19.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 2 hours
Course Modules
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Creating and Updating Cases in BMC Helix Business Workflows
- Introduction to BMC Helix Business Workflows
- Managing Cases
- Updating Cases
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Working with Knowledge Articles in BMC Helix Business Workflows
- Developing Knowledge Articles
- Creating Knowledge Articles
- Changing, Reviewing and Validating Knowledge Articles
- Improving Quality of Knowledge Articles
- Full-Text Searching
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Reports in BMC Helix Business Workflows
- Viewing Reports
- Types of Reports