BMC Helix ITSM

Acelere a inovação, agrade os clientes e resolva problemas com rapidez com a ITSM habilitada por IA.
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OVERVIEW

Boost your ITSM team's capabilities and productivity with AI-powered insights for enterprise technologies and services.

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90%

successful root cause identification

https://www.bmc.com/customers/talktalk.html

60%

faster incident resolution

https://www.bmc.com/customers/balfour-beatty.html

75%

increase in operational efficiency

https://www.bmc.com/customers/salam.html

Obtenha melhores resultados do cliente com velocidade e entrega aprimorada.

Achieve successful, accurate, and fast outcomes, even in a complex enterprise environment.

  • DYNAMIC USER EXPERIENCE

    Maximise ITSM productivity and effectiveness, promoting individual excellence and seamless collaboration.

  • GENERATIVE AI

    Unleash AI assistive features to gain new insights, manage complexity and risk, and build organizational knowledge.

  • BUILT ON THE BMC HELIX PLATFORM

    Harness dynamic service models to give complete visibility into the technology landscape.

Passe de reativo para proativo com o poder da IA.

Use powerful AI technology to identify issues earlier and drive a smarter response.

  • INTELLIGENT PRODUCTIVITY

    Respond quickly and insightfully to emerging issues with AI-driven incident correlation.

  • NAVIGATE ENTERPRISE COMPLEXITY

    Harness powerful ServiceOps integrations to deliver automated causal analysis and AI-driven best action recommendations for resolution actions.

  • UNLEASH INNOVATION

    Build increased organizational confidence in DevOps through AI-driven risk analysis across the enterprise.

Use o poder da plataforma BMC Helix para oferecer integrações perfeitas e inovação low code/no-code.

Use powerful integration capabilities and easy-to-use innovation tools to place ITSM at the heart of your wider business processes.

  • DYNAMIC CONNECTIVITY

    Integrate seamlessly with hundreds of external tools through BMC’s integration platform as a service (iPaaS).

  • LEARN FROM YOUR DATA

    Gain powerful insights and analytics from your ITSM data and more with BMC Helix dashboards

  • LOW CODE/NO CODE

    Deliver new service innovations and easily integrate them into ITSM by harnessing BMC’s powerful and easy-to-use development platform.

Use Cases

BMC Helix ITSM na empresa digital


Excelência em central de serviço
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DevOps empresarial
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Resolução proativa de problemas
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Colaboração e comunicação
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Serviço unificado e gerenciamento de operações
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Benefícios baseados em função


Chief Information Officers
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Gerente de alterações
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Gerente de operações de TI
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Gerente da central de serviços
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How we support customers

Saiba como a BMC apoia você a cada passo


Integração
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Migrações
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Parceiros
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Suporte
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Comunidade
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Customer Success

What our customers are saying

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BMC Helix ITSM has improved our ability to measure, manage, and improve the quality of the agreements and services provided to our customers.

Péricles Nascimento

Systems Coordinator, DTISS

Analyst Report

O que os especialistas têm a dizer sobre a BMC Helix ITSM

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Gartner®: Hype Cycle for ITSM, 2024